Frequently Asked Questions

As a small, independent lingerie company, we prioritize the health and safety of our customers above all. Due to the intimate nature of our products, we’re unable to accept returns or exchanges unless the product is faulty or damaged in which case please contact us on info@deusadomel.com and we will resolve this issue promptly. 

This policy ensures that each item you receive is brand new and has never been worn or tried on by anyone else, giving you complete peace of mind.

We understand that this policy may feel strict, but we do our best to provide detailed size guides and customer support to help you find the perfect fit.

Thank you for understanding and supporting our commitment to quality and hygiene!

We provide a variety of shipping options to meet your needs, both for UK and international orders.

Please note as a small boutique retailer, we do not hold stock directly for every item so some orders containing multiple products might have different shipping options for different items and arrive separately.

During checkout, you can select the shipping option that best suits your requirements. If you have any questions or need further assistance, feel free to reach out to our customer service team!

When ordering from us internationally, please be aware that your shipment may be subject to local taxes, customs duties, and fees imposed by your country’s customs authority. Here’s what you need to know:

1. Customs Duties and Taxes: These charges vary by country and are typically assessed based on the total value of your order. It’s important to check with your local customs office for specific rates and regulations applicable to your location.
2. Payment of Fees: Any applicable customs duties and taxes are the responsibility of the recipient. These fees must be paid before your package can be released for delivery.
3. Shipping Confirmation: We recommend keeping an eye on your tracking information. Once your order arrives in your country, you may receive a notification regarding any additional charges due before delivery.
4. Contact Your Local Customs Office: For detailed information about potential fees, we suggest reaching out to your local customs authority. They can provide guidance on what to expect based on your order value and destination.
   

If you have further questions about shipping or international orders, please feel free to contact our customer service team. We’re here to help!

Most orders with a UK delivery address will be received within 2-3 days, depending on the delivery option selected. International orders can take up to 7 days.

Some items may take up to 7-10 days as they are delivered directly from our suppliers. The expected delivery period will be highlighted in the shipping options when purchased.

If you have any questions on this, please feel free to reach out to info@deusadomel.com where our team will be happy to help.

If you haven’t received your order, don’t worry—we’re here to help! Here are the steps you can take:

1. Check Your Tracking Information: Once your order has shipped, you should have received an email with tracking details. Check this information to see the current status of your shipment.
2. Verify Shipping Address: Ensure that the shipping address you provided during checkout is correct. Sometimes, a minor error can lead to delivery issues.
3. Contact the Carrier: If the tracking information indicates that your package was delivered but you can’t find it, contact the shipping carrier for more information. They may have additional insights into the delivery status.
4. Reach Out to Us: If you’ve checked the tracking and verified your address but still haven’t received your order, please contact our customer service team at info@deusadomel.com. Provide your order number and any relevant details, and we’ll investigate the issue promptly.
5. File a Claim: If your order is confirmed as lost, we’ll work with you to resolve the issue, which may include issuing a replacement or refund.

Your satisfaction is our priority, and we’re committed to ensuring you receive your order. Please don’t hesitate to reach out for assistance!

We will always do our best to avoid this but in the rare instances it might happen, please note your satisfaction is important to us, and we want to resolve this issue as quickly as possible. Here’s what to do:

1. Document the Defect: Take clear photos of the defect and any relevant packaging. This will help us understand the issue and assist you more effectively.
2. Review Our Return Policy: Familiarize yourself with our return and exchange policy, which outlines the steps for handling defective items. You can find this information on our website.
3. Contact Customer Service: Reach out to our customer service team at info@deusadomel.com within 10 days of receiving the item. Provide your order number, a description of the defect, and the photos you took. This information will help us expedite your request.
4. Follow Instructions: Our team will guide you through the return process, including how to send the defective item back to us and whether a replacement or refund will be issued.
5. Stay in Touch: If you have any questions or concerns during the process, don’t hesitate to contact us again. We’re here to support you every step of the way.

We appreciate your understanding and look forward to resolving this matter promptly!

Please contact us on info@deusadomel.com with your order number and details of the changes you would like to make and we will do our best to help. If the order has not yet been dispatched we will do our best to incorporate the requested changes. For orders which are already dispatched, a further order may be needed.

Deusa do Mel is based in London, England. Please see our 'Contact Us' page for full details

We take immense pride in sourcing our premium lingerie from a curated selection of top-end suppliers known for their commitment to quality and craftsmanship. Each piece is crafted from the finest materials, including luxurious silks, delicate lace, and soft satins, ensuring that every item feels as exquisite as it looks.

Our rigorous sourcing process focuses on collaborating with artisans and manufacturers who share our passion for beauty and detail. This dedication to excellence guarantees that our lingerie not only meets the highest standards of durability and comfort but also showcases stunning designs that enhance your natural elegance.

From intricate embroidery to thoughtfully tailored silhouettes, every product in our collection is a testament to the artistry of lingerie-making. We believe that premium lingerie should be both a delight to wear and a visual masterpiece, allowing you to embrace your femininity with confidence and grace. Experience the beauty and quality of our thoughtfully sourced lingerie, and discover how it can elevate your wardrobe.

To ensure you order the right size, we recommend following these simple steps:

1. Refer to Our Size Guide: Each product page features a detailed size guide. Take a moment to compare your measurements with the sizes listed to find your perfect fit.
2. Take Accurate Measurements: Use a soft measuring tape to measure your bust, waist, and hips. If you're unsure how to measure, we provide helpful tips in our size guide to ensure accuracy.
3. Consider the Fit: Keep in mind that different styles may fit differently. For example, a fitted bodysuit might have a snugger fit compared to a loose lace bralette. Review the product description for any notes on fit.
4. Check Customer Reviews: Many of our customers leave feedback on sizing. Reading their experiences can provide valuable insight into how a particular style fits.
5. Contact Us for Assistance: If you’re still uncertain, our customer service team is here to help! Reach out with your measurements, and we can provide personalized recommendations.

By following these steps, you can feel confident that you’re choosing the right size for your stunning new lingerie!